ABOUT US & CONTACTING US
We are Carrie Druce
You can contact us at:
email: [email protected]
Phone: 07989 951946
post: 59 Bearton Road, Hitchin, Hertfordshire, SG5 1UF, UK.
PRIVACY POLICY (UPDATED JUNE 2026)
The type of personal information we collect
To give professional reflexology, hypnotherapy and coaching treatments, I will need to ask for and keep information about your health. I will only use this for informing treatments and any advice I give because of your treatment. The information to be held is:
• Your contact details
• Medical history and other health-related information
• Treatment details and related notes
How we get the personal information and why we hold it
Most of the personal information we process is provided to us directly by you for one of the following reasons:
• For informing reflexology, hypnotherapy and coaching treatments and any advice I give because of your treatment.
We use the information that you have given us to:
• Provide you with the best possible treatment options, support and advice.
• We may share this information with your healthcare provider upon your request.
Lawful Basis for holding and using Client Information
Under the UK General Data Protection Regulation (UK GDPR), the lawful basis we rely on for processing this information are:
(a) Your consent. You can remove your consent at any time. You can do this by contacting [email protected]
(b) We have a legal obligation
1.1. ‘Claims occurring’ insurance: (records to be kept for 7 years after last treatment)
1.2. Law regarding children’s records (records to be kept until the child is 25 or if 17 when treated, then 26)
(c) We have a legitimate interest
As I hold special category data (i.e. health related information), the additional condition under which I hold and use this information is: for me to fulfil my role as a health care practitioner bound under the AoR Confidentiality as defined in the AoR Code of Practice and Ethics.
Protecting your Personal Data - How we store your personal information
I am committed to ensuring that your personal data is secure. To prevent unauthorised access or disclosure, I have put in place appropriate technical, physical and managerial procedures to safeguard and secure the information we collect from you. I will contact you using the contact preferences you have given me.
We keep appointment records for 7 years. We will then dispose your information by shredding and burning.
Your data protection rights
Under data protection law, you have rights including:
Your right of access - You have the right to ask us for copies of your personal information.
Your right to rectification - You have the right to ask us to rectify personal information you think is inaccurate. You also have the right to ask us to complete information you think is incomplete.
Your right to erasure - You have the right to ask us to erase your personal information in certain circumstances.
Your right to restriction of processing - You have the right to ask us to restrict the processing of your personal information in certain circumstances.
Your right to object to processing - You have the the right to object to the processing of your personal information in certain circumstances.
Your right to data portability - You have the right to ask that we transfer the personal information you gave us to another organisation, or to you, in certain circumstances.
You are not required to pay any charge for exercising your rights. If you make a request, we have one month to respond to you.
Please contact us at [email protected], 07989 951946, Carrie Druce, 59 Bearton Road, Hitchin, Hertfordshire, SG5 1UF, UK. if you wish to make a request.
THERAPIST’S RIGHTS
If you don’t agree to your therapist keeping records of information about you and your treatments, or if you don’t allow them to use the information in the way they need to for treatments, the therapist may not be able to treat you
Your therapist must keep your records of treatment for a certain period as described above, which may mean that even if you ask them to erase any details about you, they might have to keep these details until after that period has passed
Your therapist can move their records between their computers and IT systems without your permission if your details are protected from being seen by others.
How to complain
If you have any concerns about our use of your personal information, please refer to our GDPR Complaints Procedure.
MEDICAL DISCLAIMER
The content provided by Carrie is intended for general informational purposes only. It is not a substitute for professional medical advice, diagnosis, or treatment. Always seek the advice of your GP or other qualified health provider with any questions you may have regarding a medical condition.
Services are designed to support and educate you in your personal health and well-being journey. However, the information and guidance provided should not be considered as medical advice. You should not delay or disregard seeking professional medical advice because of something you have read or received from Carrie's services.
If you have or suspect you have a medical or psychological problem, promptly contact your healthcare provider. Never disregard professional medical advice or delay in seeking it because of something you have read or received through our coaching services.
If you are under the care of a Mental Health / Substance Misuse professional - or in rehabilitation - I advise that you discuss hypnotherapy, NLP, meditation, energy medicine and Yoga Nidra with them and gain their backing beforehand.
Carrie Druce and its representatives are not responsible for any specific health or allergy needs that may require medical supervision and are not liable for any damages or negative consequences from any treatment, action, application, or preparation, to any person reading or following the information provided.
By participating in our services, you acknowledge that you have read, understood, and agree to this disclaimer.
E-LEARNING & GROUP COURSES POLICY
1. Acceptance of Terms:
By enrolling in our e-learning, events and group courses, you agree to comply with and be bound by these terms and conditions. If you do not agree to these terms, please do not use our services.
2. Course Access:
Upon completion of the payment process, you'll receive access to the course materials specified in your purchase. Access is granted to the registered user only and must not be copied, shared, resold, or transferred to others.
3. Copyright and Content Ownership:
All course content, including but not limited to text, graphics, logos, images, audio clips, and software, is the property of Carrie Druce and is protected by copyright laws. You may not reproduce, distribute, modify, or create derivative works from any content without prior written consent.
4. Refund & Cancellations Policy:
We want you to be satisfied with your learning experience. If you're not happy with the course, please refer to our e-learning & group courses refund & cancellations policy for detailed information.
5. User Conduct:
You agree to use our services for lawful purposes only. Harassment, abuse, or any harmful conduct towards other users or Carrie Druce staff will not be tolerated.
6. Privacy Policy:
We respect your privacy and are committed to protecting your personal information. Please review our privacy policy to understand how we collect, use, and disclose your data.
7. Modifications to Services:
Carrie Druce reserves the right to modify or discontinue any course or service temporarily or permanently without notice. We are not liable to you or any third party for any modifications, price changes, or discontinuations.
8. Limitation of Liability:
In no event shall Carrie Druce, its directors, employees, or affiliates be liable for any direct, indirect, incidental, special, or consequential damages arising out of or in any way connected with the use of our services.
9. Governing Law:
These terms and conditions are governed by and construed in accordance with the laws of England & Wales, and you irrevocably submit to the exclusive jurisdiction of the courts in that location.
By enrolling in our courses, you acknowledge that you have read, understood, and agree to these terms and conditions. Thank you for choosing Carrie Druce for your online learning experience.
E-LEARNING & GROUP COACHING REFUND & CANCELLATIONS POLICY
Where courses are delivered to you immediately, you will not have the right to change your mind.
In other cases, you may change your mind within fourteen (14) days of purchase, so long as materials have not been provided to you, downloaded, streamed or otherwise accessed. If you do wish to cancel, please contact us via email at [email protected]
It is your responsibility to ensure that you meet the system requirements, including compatible hardware, software, telecommunications equipment and Internet service, prior to purchasing any content. We are unable to provide refunds where your access to the courses is inhibited due to insufficient system requirements.
We may restrict your access to the courses if you breach these terms, including without limitation:
1. A failure to make any payment due to us; or
2. Failure to provide accurate information that is necessary for us to provide the courses to you
In these circumstances, we will inform you in writing with seven (7) days’ notice that your access to the courses will be restricted.
In case you decide to cancel your purchase of a course, it can be done by contacting [email protected]
If you cancel the purchase of a course within 14 calendar days as mentioned above, we will refund you for all payments made as a part of your purchase within 14 calendar days from the day we accept that you are entitled to a refund.
Please note that if more than 10% of any module(s) of the course has been completed during the Cancellation Period, you acknowledge that you lose your right to cancel the purchase of the course and get any refund for it.
WORKSHOP TERMS & AGREEMENT
Any workshop that you are about to attend will be conducted by Carrie Druce who is a member of the ACCPH.
Carrie Druce (the Coach):
- Maintains high standards of professional and personal conduct.
- Offers CAM Transformational Coaching and Health Coaching.
- Does NOT offer advice that is a substitute for general practitioner/medical advice or treatment.
- Refers client to general practitioner or other practitioner where necessary.
- Respects the confidentiality of the client. Personal details are kept by the coach; in accordance with the code of conduct outlined by the ACCPH and Information Commissioner's Office. Information can be passed onto another practitioner with your written consent. Any information that breaches Public Interest will be disclosed. Freedom of Information Act 2000.
The Client:
- Your programme is recommended for a limited period of time, specified by the coach.
- It is your responsibility to inform the GP about any coaching that you are following.
- If you are receiving medication or medical treatment, taking homeopathic or herbal medication we strongly recommend that you inform your GP or healthcare provider that you are following a coaching programme. We will confirm at the beginning of the programme that it is your responsibility to do this, as specific dietary changes or/and the use of supplements can interact with treatment or medication.
- It is your responsibility to inform the coach about any health problems, diagnoses, medication, treatment or supplements that you are taking.
- You can contact the coach via the email address if you do not understand or want clarification on any area of the workshop.
- I confirm I have read and understand the terms and conditions and understand there is a cancellation policy in place. I confirm I have read and agreed these notes. I have not withheld any information which may affect the course of my treatment. I can confirm all discussions and treatment has been conducted with integrity and professionalism as stipulated by ACCPH in their appropriate standards and code of conduct. Terms of business have been provided (below) and all affiliations and qualifications disclosed via Carrie Druce website.
- I understand there are no specific guarantees on individual success of treatments. With certain treatments such as hypnosis and NLP I understand levels of success can only be determined by my susceptibility to these treatments and therapies, and my completion of actions agreed at the sessions.
- I understand No responsibility or liability is accepted by Carrie Druce for my actions or behaviour's post sessions and when working live in the field.
- I understand Carrie Druce has no responsibility for matters outside their direct control when completing live field assignments ( e.g. a live flight ) and my behaviour and actions are my own responsibility. The final decision to partake in any such live field work or exercise will always be mine and I confirm my understanding by signing this declaration.
- Payment is due in full in advance. Payment can be made online at the point of booking. I understand cancellation charges will apply if appointments are cancelled in less than 14 days of the workshop date. I hereby give you permission to charge for any cancellation fees that apply.
- I have read and understood the above terms and consent to progress with the workshop on these terms.
Scheduling/Cancellation/Refunds
The workshop is scheduled in advance and confirmed via automated email. Please do check your trash folder and add the email address to your list of contacts to ensure you don't miss any of my communications.
No shows, reschedule requests or cancellations received without at least 14 days prior notice will be charged at full price.
Emergencies and special circumstances will be handled on a case by case basis.
Lateness
If you are late, I reserve the right to continue with the start time to stay on schedule for other clients.
Complaints
Your right to complain
Every year Carrie Druce helps lots of people. However, every so often someone might feel unhappy about the service they have received and this is why we have a complaints procedure.
Unfortunately, these things happen. We know we are not perfect. But we aim to be. Sometimes we can put things right; sometimes we can only explain ourselves and apologise. But we do want to learn from our mistakes. What you tell us helps to improve our service to you. We will treat your complaint confidentially, seriously and quickly.
What can I do?
It is important to let us know that you are unhappy and to give us the chance to put things right. Don’t be afraid to speak to us, as we might be able to sort out the problem straight away. Otherwise, you can move to the more formal process, which is outlined next.
Making a complaint
There are several ways to make a complaint. You can put the information in a letter or email and send it to the following address. Alternatively you could telephone.
By post: Carrie Druce, 59 Bearton Road, Hitchin, Herts, SG5 1UF
By phone: 07989 951946
By email: [email protected]
Website: www.carrie.druce.com
Your complaint will be investigated and if it is upheld, you will get a full apology and, where appropriate, be given details of any action that will be taken to put things right within 14 working days.
If you are not satisfied with the outcome, you can progress your complaint further to the Professional Body.
Contact the Professional Body
The Accredited Counsellors, Coaches, Psychotherapists and Hypnotherapists (ACCPH) is the Independent professional body. The key purpose of ACCPH is to safeguard the public and to act on behalf of its members.
Carrie Druce is registered with the ACCPH and anyone who wishes to make a complaint about a practitioner on the ACCPH register must visit the ACCPH website or contact them directly to follow their complaints procedure.
By post: ACCPH, 11 BizNiz Point, Crown House, Dartford, DA1 1DZ
Website: www.accph.org.uk
WEBSITE TERMS OF USE
Introduction
These terms and conditions apply between you, the User of this Website (including any sub-domains, unless expressly excluded by their own terms and conditions), and Carrie Druce, the owner and operator of this Website. Please read these terms and conditions carefully, as they affect your legal rights. Your agreement to comply with and be bound by these terms and conditions is deemed to occur upon your first use of the Website. If you do not agree to be bound by these terms and conditions, you should stop using the Website immediately.
In these terms and conditions, User or Users means any third party that accesses the Website and is not either (i) employed by Carrie Druce and acting in the course of their employment or (ii) engaged as a consultant or otherwise providing services to Carrie Druce and accessing the Website in connection with the provision of such services.
You must be at least 18 years of age to use this Website. By using the Website and agreeing to these terms and conditions, you represent and warrant that you are at least 18 years of age.
Intellectual Property and Acceptable Use
1. All Content included on the Website, unless uploaded by Users, is the property of Carrie Druce, our affiliates or other relevant third parties. In these terms and conditions, Content means any text, graphics, images, audio, video, software, data compilations, page layout, underlying code and software and any other form of information capable of being stored in a computer that appears on or forms part of this Website, including any such content uploaded by Users. By continuing to use the Website you acknowledge that such Content is protected by copyright, trademarks, database rights and other intellectual property rights. Nothing on this site shall be construed as granting, by implication, estoppel, or otherwise, any license or right to use any trademark, logo or service mark displayed on the site without the owner's prior written permission
2. You may, for your own personal, non-commercial use only, do the following:
a. retrieve, display and view the Content on a device
3. You must not otherwise reproduce, modify, copy, distribute or use for commercial purposes any Content without the written permission of Carrie Druce.
Prohibited Use
4. You may not use the Website for any of the following purposes:
a. in any way which causes, or may cause, damage to the Website or interferes with any other person's use or enjoyment of the Website;
b. in any way which is harmful, unlawful, illegal, abusive, harassing, threatening or otherwise objectionable or in breach of any applicable law, regulation, governmental order;
c. making, transmitting or storing electronic copies of Content protected by copyright without the permission of the owner.
Registration
5. You must ensure that the details provided by you on registration or at any time are correct and complete.
6. You must inform us immediately of any changes to the information that you provide when registering by updating your personal details to ensure we can communicate with you effectively.
7. We may suspend or cancel your registration with immediate effect for any reasonable purposes or if you breach these terms and conditions.
8. You may cancel your registration at any time by informing us in writing to the address at the end of these terms and conditions. If you do so, you must immediately stop using the Website. Cancellation or suspension of your registration does not affect any statutory rights.
Password and Security
9. When you register on this Website, you will be asked to create a password, which you should keep confidential and not disclose or share with anyone.
10. If we have reason to believe that there is or is likely to be any misuse of the Website or breach of security, we may require you to change your password or suspend your account.
Links to Other Websites
11. This Website may contain links to other sites. Unless expressly stated, these sites are not under the control of Carrie Druce or that of our affiliates.
12.We assume no responsibility for the content of such Websites and disclaim liability for any and all forms of loss or damage arising out of the use of them.
13. The inclusion of a link to another site on this Website does not imply any endorsement of the sites themselves or of those in control of them.
Privacy Policy and Cookies Policy
14. Use of the Website is also governed by our Privacy Policy and Cookies Policy, which are incorporated into these terms and conditions by this reference. To view the Privacy Policy and Cookies Policy, please see above and separate page respectively.
Availability of the Website and Disclaimers
15. Any online facilities, tools, services or information that Carrie Druce makes available through the Website (the Service) is provided "as is" and on an "as available" basis. We give no warranty that the Service will be free of defects and/or faults. To the maximum extent permitted by the law, we provide no warranties (express or implied) of fitness for a particular purpose, accuracy of information, compatibility and satisfactory quality. Carrie Druce is under no obligation to update information on the Website.
16. Whilst Carrie Druce uses reasonable endeavours to ensure that the Website is secure and free of errors, viruses and other malware, we give no warranty or guaranty in that regard and all Users take responsibility for their own security, that of their personal details and their computers.
17. Carrie Druce accepts no liability for any disruption or non-availability of the Website.
18. Carrie Druce reserves the right to alter, suspend or discontinue any part (or the whole) of the Website including, but not limited to, any products and/or services available. These terms and conditions shall continue to apply to any modified version of the Website unless it is expressly stated otherwise.
Limitation of Liability
19. Nothing in these terms and conditions will: (a) limit or exclude our or your liability for death or personal injury resulting from our or your negligence, as applicable; (b) limit or exclude our or your liability for fraud or fraudulent misrepresentation; or (c) limit or exclude any of our or your liabilities in any way that is not permitted under applicable law.
20. We will not be liable to you in respect of any losses arising out of events beyond our reasonable control.
21. To the maximum extent permitted by law, Carrie Druce accepts no liability for any of the following:
a. any business losses, such as loss of profits, income, revenue, anticipated savings, business, contracts, goodwill or commercial opportunities;
b. loss or corruption of any data, database or software;
c. any special, indirect or consequential loss or damage.
General
22. You may not transfer any of your rights under these terms and conditions to any other person. We may transfer our rights under these terms and conditions where we reasonably believe your rights will not be affected.
23. These terms and conditions may be varied by us from time to time. Such revised terms will apply to the Website from the date of publication. Users should check the terms and conditions regularly to ensure familiarity with the then current version.
24. These terms and conditions, together with the Privacy Policy and Cookies Policy, contain the whole agreement between the parties relating to its subject matter and supersede all prior discussions, arrangements or agreements that might have taken place in relation to the terms and conditions.
25. The Contracts (Rights of Third Parties) Act 1999 shall not apply to these terms and conditions and no third party will have any right to enforce or rely on any provision of these terms and conditions.
26. If any court or competent authority finds that any provision of these terms and conditions (or part of any provision) is invalid, illegal or unenforceable, that provision or part-provision will, to the extent required, be deemed to be deleted, and the validity and enforceability of the other provisions of these terms and conditions will not be affected.
27. Unless otherwise agreed, no delay, act or omission by a party in exercising any right or remedy will be deemed a waiver of that, or any other, right or remedy.
28. This Agreement shall be governed by and interpreted according to the law of England and Wales and all disputes arising under the Agreement (including non-contractual disputes or claims) shall be subject to the exclusive jurisdiction of the English and Welsh courts.
Carrie Druce Details
29. Carrie Druce of 59 Bearton Road, Hertfordshire, SG5 1UF operates the Website
www.carriedruce.com
You can contact Carrie Druce by email on [email protected]
Attribution
30. These terms and conditions were created using a document from Rocket Lawyer (https://www.rocketlawyer.com/gb/en).
TAROT READINGS POLICY & DISCLAIMER
1. Disclaimer – For Entertainment & Guidance Purposes Only
All tarot readings provided by Carrie Druce are for guidance and personal reflection purposes only. They should not be considered a substitute for professional legal, medical, financial, or psychological advice.
You are responsible for your own decisions and actions based on the insights received in your reading. Tarot does not predict the future with certainty but offers spiritual guidance and perspective. If you need expert support, please consult a qualified professional.
2. No Refunds Policy
Due to the time and energy involved in preparing a tarot reading, all sales are final, and no refunds will be issued.
If you do not receive your reading within the stated timeframe, please check your spam or junk folder. If it’s not there, contact [email protected] and we will resend it.
3. Delivery Timeline
Your tarot reading will be delivered via email within 10 days of purchase.
To ensure smooth delivery, please add [email protected] to your safe senders list. If you haven’t received your reading after 10 days, check your spam folder or contact us for assistance.
4. Confidentiality
All tarot readings are conducted with the utmost respect for privacy. Your personal details and the content of your reading will remain strictly confidential and will never be shared with third parties.
5. Age Restriction
You must be 18 years or older to purchase a tarot reading. By ordering a reading, you confirm that you meet this age requirement.
6. Code of Ethics
I approach all tarot readings with honesty, integrity, and compassion. My intention is to empower you with insights, not to create fear or dependency.
I will not:
Read on legal, medical, or financial matters — please seek professional advice in these areas.
Read on third-party situations without their consent (e.g., "What does my ex think of me?").
Use tarot to predict the future with absolute certainty — tarot offers guidance, but your free will shapes your path.
7. Legal & Liability Waiver
By purchasing a tarot reading from Carrie Druce, you acknowledge that you have read, understood, and agree to the terms outlined in this policy.
You understand that tarot readings are for guidance only, and you accept full responsibility for any actions taken based on the insights provided.
Carrie Druce is not liable for any outcomes resulting from your reading.
If you have any questions, feel free to reach out at [email protected]